Norfolk taxis

Taxi Travel overview 

Many taxi companies now offer wheelchair accessible vehicles.

Wheelchair-accessible taxis are usually black cabs, wheelchair-adapted vehicles, people carriers, minibuses or converted small vans. They may have a ramp or a passenger lift to assist the wheelchair user with getting into the vehicle, which is far easier than transferring from a wheelchair to a car seat and dismantling the wheelchair for the journey. 

Selected Accessible Taxi companies

ABC Taxis Norwich

ABC Taxis Norwich can transport passengers who have foldable wheelchairs/walking aids. 

Telephone: 01603 666333

Courtesy Taxis

Courtsey Taxis offer wheelchair accessible taxis with ramps.

Telephone: 01603 446644

Goldstar Taxis

Goldstar taxis are based in Norwich and provide transport within Norfolk and Suffolk. Wheelchair accessible taxis are available upon request.

Telephone: 01603 700700 or 01603 424231

Dereham Taxis

Dereham taxis offer a range of vehicles including wheelchair accessible vehicles and minibuses, in Dereham and the surrounding areas.

Telephone: 01362 696161

Norwich Taxis

Norwich taxis provides services in Norwich and throughout Norfolk. 

Telephone: 01603 963266 or 01603 858858

NORTAX Special Needs Taxis

Nortax are a specialist taxi service based in Norwich. They provide transportation for all disabled passengers who require assistance whilst traveling around Norwich, Norfolk, or other areas of the United Kingdom. They also employ 8 qualified passenger assistants. 

Telephone: 01603 508 137

Planning a journey

• Mention at the time of booking your taxi if you will require an accessible vehicle.
• Ensure your drop-off point is accessible to you and consider any support you may require for onward travel. 

Keeping safe when travelling

As wheelchairs are carefully designed to support a disabled person, wheelchair-accessible taxis allow disabled people to stay in the position that is best for their body and posture.

Wheelchair-accessible taxis must be equipped to secure the wheelchair when the cab is in motion. Seat belts or lap belts should be available to keep the wheelchair user steady.

Wheelchair accessible taxis are also adding different forms of lighting to help the visually impaired.

All the equipment in a wheelchair taxi should be regularly tested by the driver to ensure it remains in good repair.

Operator Obligations

The law states that to comply with The Equalities Act 2010, licenced drivers are under a legal duty to carry wheelchair users, guide, hearing and other prescribed assistance dogs in their vehicles without additional charge. The law expects drivers:

• to carry the passenger while in a wheelchair
• not to make any additional charge for doing so
• if the passenger chooses to sit in a passenger seat, to carry the wheelchair
• to take such steps as are necessary to ensure that the passenger is carried in safety and reasonable comfort; and
• to give the passenger such mobility assistance as is reasonable

All taxi and minicab drivers must make sure they do not discriminate against disabled people and should not treat them less favourably than non-disabled customers. 

They should also make reasonable adjustments to ensure you receive the same services, as far as this is possible, as someone who is not disabled.

If a taxi driver does discriminate against you, you should complain to your local authority’s Licencing Department.