Norfolk planes

Airport advice overview

Norwich Airport is located 3 miles north of Norwich city centre. It is a small international airport and provides flights to 18 destinations in 9 countries with further connections around the world.

For general enquiries regarding Special Assistance at Norwich Airport, passengers can contact: 07833 403 180 or locate the special assistance desk on arrival to the airport.

Key Tips

When planning your flight, you may want to consider:

• How you will travel to the airport and what arrangements you will need to make
• What equipment/mobility aids or support you may need upon arrival at the airport and during the flight
• Arranging Special Assistance at the time of booking your flight
• Wearing a sunflower lanyard to let airport staff know if you have a less visible condition and may require additional assistance
• Whether you need to complete a Medical Device Awareness Card if you are travelling with a hidden medical device
• Arranging a familiarisation visit to Norwich Airport in advance of a flight if you are new to air travel. This may help to alleviate any anxieties you may have. This can be arranged by emailing: prmservices@norwichairport.co.uk
• What arrangements you may need to make for onward travel once you have landed at your destination

Nearest Airport

Norwich Airport

www.norwichairport.co.uk

If you have any queries about reduced mobility assistance at Norwich Airport, call 07833 403 180 or 01603 420 672.

Parking

Blue badge parking is available in both the short stay and long stay car parks.

Norwich Airport has dedicated Pick Up and Drop Off spaces for Blue Badge Holders with stays of up to 4 hours.

If you require wheelchair assistance or help with luggage from the disabled parking spaces, contact 07833 403 180 or 01603 420 672

Special Assistance

If you require special Assistance while at the airport you should inform your airline, tour operator or travel agent at least 48 hours before you fly. 

It is best to give as much notice as possible both for your outbound and return journeys so the necessary arrangements can be made to give you the assistance you require.

Your airline will pass on your special assistance booking prior to your arrival at the airport. If you arrive at the airport and have not booked in advance, all reasonable efforts will be made to assist you.

If you require assistance on arrival at the airport, you should locate the nearest call point to request assistance and you will be assisted to your chosen method of check-in. 

Travelling with mobility equipment

For those passengers taking a mobility aid – such as a scooter or wheelchair – onto the aircraft, your airline must be advised in advance preferably at the time of booking. 

You should provide details to your airline, tour operator or travel agent which outline the dimension, weight, make and model of the mobility aid.

You will be able to travel with your mobility aid from arrival at the airport up until the point of boarding the aircraft. 

The ground handling team will ensure your mobility aid is made safe for carriage on the plane and you or a person in your travelling party may be required to liaise with the team to ensure the mobility aid is immobilised.

You will be reunited with your mobility aid at the aircraft side after disembarking. In the unlikely event there is any damage to your mobility equipment, the airport’s Special Assistance team will make every effort to provide you with a temporary replacement.

Assistance Dogs

You may take your Assistance dog into the terminal with you. It is important to remember that guide dogs can only travel if they are registered with the Pet Travel Scheme and if allowed by your airline and holiday destination. 

For further information on travelling with an assistance dog, please visit the dedicated webpage on the Gov.uk website.