Hampshire trains

County advice overview

Hampshire is a gateway to London and as such, a regular service is provided countywide and directly to London. 

Not all stations are fully accessible or have accessible facilities. If a traveller requires accessible facilities, it is advisable to plan their route carefully. 

Key tips

When planning a journey by rail, you may want to consider:

• Which train operator(s) you will be travelling with and whether they have any specific guidance for travelling with mobility equipment on their trains
• Booking outside of peak times, if possible, as this may improve your comfort if the train and platform are less crowded
• If you require passenger assistance
• Using a travel card to reduce travel costs (if eligible)
• How you will travel to your onward destination after your rail journey. For example, will you need to book an accessible taxi or catch a bus?
• If the train stations and platforms are accessible. You can find out about accessibility at stations on the National Rail website. Just type the name of your station (or 3 letter code if you know it).
• If your journey involves making one or more changes, it is sometimes cheaper to buy multiple tickets for each leg of the journey, rather than one ticket between the station of departure and final destination.

Operators

South Western Railway

www.southwesternrailway.com

Regular, direct services to London Waterloo, Southampton Airport, Southampton Central, Winchester, Basingstoke, Woking, Bournemouth, Poole and Weymouth. 

Southern Railway

www.southernrailway.com

Regular, direct services along the south coast between Southampton, Portsmouth and Brighton. Other destinations include Gatwick Airport, Swanick, Fareham, Cosham, Havant, Chichester, Worthing and Hove.

Great Western Railway

www.gwr.com

An hourly service between Cardiff and Portsmouth via Southampton Central. The service also stops at Fareham, Cosham, Romsey, Salisbury, Bath and Bristol.

CrossCountry 

www.crosscountrytrains.co.uk

An hourly service from Southampton to Manchester; stops include Winchester, Basingstoke, Oxford, Coventry and Birmingham. Also operates a service to Newcastle every two hours; stops include Winchester, Basingstoke, Oxford, Birmingham, Derby, Sheffield and York.

Help with cost

Senior Railcard

A Senior Railcard is available to people over 60 and costs £30 for a year or £70 for three years. It gives a discount of 1/3 off rail journeys.

The Disabled Person’s Railcard

The Disabled Person’s Railcard costs £20 for a year and £54 for three years. It will entitle you to a saving of 1/3 off rail journeys.

You are eligible for the Disabled Person’s Railcard if you:

• receive Personal Independence Payments (PIP)
• receive Disability Living Allowance (DLA) at either:

the higher or lower rate for the mobility component, or the higher or middle rate for the care component

• have a visual impairment
• have a hearing impairment
• have epilepsy
• receive Attendance Allowance or Severe Disablement Allowance
• receive War Pensioner’s Mobility Supplement
• receive War or Service Disablement Pension for 80% or more disability
• buy or lease a vehicle through the Motability scheme

Special assistance

If you are planning on travelling on National Rail services, you can request an assistance booking in advance – now up to 2 hours before your journey is due to start, any time of the day. 

Passenger Assist is a national system used by all train companies, which allows them to make the necessary arrangements for your journey.

How it works

If you have a disability, non-visible disability, or are elderly, you can pre-book journey assistance to make sure you get all the help you need for your journey, including changes, and connections that involve other train companies.

You can also “turn up and go” without booking assistance in advance. If you require assistance at short notice, make yourself known to a member of staff or use a Help Point when you arrive at the station.

You can request assistance either via the train company you are travelling with or nationally through National Rail. 

Book Passenger Assistance via National Rail

Plan Assistance

Telephone: 0800 030 9224 (Freephone, including from mobiles).
Lines are open 24 hours a day (except Christmas Day and Boxing Day).

Book Passenger Assistance via individual train companies

South Western Railway

Assisted Travel

Telephone: 0800 528 2100 

CrossCountry 

Passenger Assistance

Telephone: 0800 030 9224

Southern Railway

Assisted Travel

Telephone: 0800 138 1016 

Great Western Railway

Passenger Assist

Telephone: 0800 197 1329

Travelling with mobility equipment

All train operators in Hampshire can carry manual or powered wheelchairs up to a maximum size of 700mm wide by 1200mm long and not exceeding a weight of 300kg including the passenger.

As there are a limited number of spaces available to wheelchair users on each train, it is important that you book your space in advance.

However, the rules for scooters are different for each operator as below:

Southern Trains

Can carry scooters up to a maximum size of 700mm wide by 1200mm long and not exceeding a weight of 300kg (including the passenger).

Their trains have spaces in carriages which are clearly marked on the outside of the train. Wheelchair spaces are available within standard class accommodation only. 

CrossCountry  

Can carry scooters up to a maximum size of 700mm wide by 1200mm long and not exceeding a weight of 300kg (including the passenger). 

However, when travelling with a mobility scooter, this must be folded and stowed in the luggage compartment.

Great Western Railway

Will allow you to travel with your scooter up to a maximum size of 700mm wide by 1200mm long and not exceeding a weight of 300kg (including the passenger) with a permit.

For guidance and to apply for a permit, there is a downloadable PDF on the Great Western Railway website below or you can call 0800 197 1329.

If you are not eligible for a permit, you can still travel with your scooter but it must be folded and stowed in the luggage rack.

South Western Trains

Will allow you to travel with your scooter up to a maximum size of 700mm wide by 1200mm long and not exceeding a weight of 300kg (including the passenger) with a permit.

You will need to complete a Scooter Card Application form online, and should allow 7 to 10 working days for the application to be processed. 

Alternatively contact their Assisted Travel team on 0800 528 2100.

If you are making a connection to an onward service with another operator, remember to check if you will need a permit for the connecting train.

Routes and timetables links

You can check train times, ticket prices and routes at a number of different websites, such as:

My Journey Hampshire 

Can help you plan your journey and find train times and operators.

National Rail

For train times and tickets.

The Trainline

In addition to finding train timetables and buying your ticket, the Trainline will provide information on live train times, including real-time journey and platform information with live train tracking. You can also check which trains are faster, and which stations they are stopping at.

Traveline

You can plan local or long-distance journeys by bus, coach or train and check timetables with Traveline.

Traveline is a public transport information and journey planning service and is a partnership of transport companies, local authorities and passenger groups which have come together to bring you routes and times for all travel in Great Britain by bus, rail, coach and ferry and to provide it in as many different ways as possible.

You can use Traveline to plan your journey and find timetables, before you travel or during your journey. Contact: 0871 200 22 33