East Riding  trains   

County advice overview

East Riding is served by local and national rail routes with links to major cities such as Doncaster, Sheffield, Manchester, Leeds and London.

You can check access information at individual stations on the National Rail website. Just type the name of your station (or 3 letter code if you know it).

Key tips

When planning a journey by rail, you may wish to consider:

• Which train operator(s) you will be travelling with and whether they have any specific guidance for travelling with mobility equipment on their trains
• Booking outside of peak times, if possible, as this may improve your comfort if the train and platform are less crowded
• If you require passenger assistance and does this need to be booked in advance
• Using a travel card to reduce travel costs (if eligible)
• How you will travel to your onward destination after your rail journey. For example, will you need to book an accessible taxi or catch a bus?
• If your journey involves making one or more changes, it is sometimes cheaper to buy multiple tickets for each leg of the journey, rather than one ticket between the station of departure and final destination.

Operators

Transpennine Express

www.tpexpress.co.uk

Regular, direct, and indirect services along the East coast.

Hull Trains 

www.hulltrains.co.uk

Northern

www.northernrailway.co.uk

Help with cost

Senior Railcard

A Senior Railcard is available to people over 60 and costs £30 for a year or £70 for three years. It gives a discount of 1/3 off rail journeys.

The Disabled Person’s Railcard

The Disabled Person’s Railcard costs £20 for a year and £54 for three years. It will entitle you to a saving of 1/3 off rail journeys.

You are eligible for the Disabled Person’s Railcard if you:

• receive Personal Independence Payments (PIP)
• receive Disability Living Allowance (DLA) at either: the higher or lower rate for the mobility component, or the higher or middle rate for the care component
• have a visual impairment
• have a hearing impairment
• have epilepsy
• receive Attendance Allowance or Severe Disablement Allowance
• receive War Pensioner’s Mobility Supplement
• receive War or Service Disablement Pension for 80% or more disability
• buy or lease a vehicle through the Motability scheme

Special assistance

If you are planning on travelling on National Rail services, you can request an assistance booking in advance – now up to 2 hours before your journey is due to start, any time of the day. 

Passenger Assist is a national system used by all train companies, which allows them to make the necessary arrangements for your journey.

How it works

If you have a disability, non-visible disability, or are elderly, you can pre-book journey assistance to make sure you get all the help you need for your journey, including changes, and connections that involve other train companies.

You can also “turn up and go” without booking assistance in advance. If you require assistance at short notice, make yourself known to a member of staff or use a Help Point when you arrive at the station.

You can request assistance either via the train company you are travelling with or nationally through National Rail.

Book Passenger Assistance via National Rail

Plan Assistance

Contact: 0800 022 3720 or text 60083

Lines are open 24 hours a day.

You can also book via a new app which allows you to request assistance using a smartphone. You receive a confirmation email once your request has been checked and confirmed. Passenger Assistance by Transreport page.

Book Passenger Assistance via individual train companies

Hull Trains

Passenger Assisted Travel

Contact: 0800 316 1323 

Northern 

Assisted Travel

Contact: 0800 1385560

Transpennine Express

Passenger Assist

Contact: 0800 107 2149

Travelling with mobility equipment

Wheelchairs

All train operators can carry manual or powered wheelchairs up to a maximum size of 700mm wide by 1200mm long and not exceeding a weight of 300kg including the passenger.

As there are a limited number of spaces available to wheelchair users on each train, it is important that you book your space in advance via your operator. 

Mobility scooters

Scooters come in a wide variety of shapes and sizes and not all can be carried on trains, due to moveability inside the carriage and on ramps.  

The rules for scooters are different for each operator and you should contact a specific operator directly to find out their criteria. If you are making a connection to an onward service with another operator, remember to check if you will need a permit for the connecting train. 

Transpennine Express 

Folded or dismantled scooters can be taken on all trains. You can request help from staff to lift your folded scooter on and off the train and store it on the onboard luggage rack. The scooter must be folded or dismantled first. To ride your scooter onto the train, then transfer to a seat, you will need to request a scooter card, which ensures your scooter can enter and exit the carriage safely. 

Northern 

You will need to apply for a scooter “Rail Ready” permit. If your scooter meets with the requirements, you will be sent a personalised card and a sticker that must be displayed on your scooter, where possible, before you travel with Northern. Further information on travelling with your scooter and how to apply for a permit, can be found on the Northern website.

Hull Trains

If you have a scooter which is folded and carried as luggage, then it can be taken onboard trains. If your scooter cannot be folded, you will not be able to bring it with you. You may wish to instead request a station wheelchair to help you when travelling.

If you are travelling with a scooter, contact Hull Trains Passenger Assist team, on 0800 316 1323, who will be able to arrange assistance for you when getting on or off the train.

Further information can be found on the National Rail website.

Routes and timetable links

You can check train times, ticket prices and routes at a number of different websites, such as:

Hull Trains

Offer a journey planner.

National Rail

For train times and tickets.

Trainline

In addition to finding train timetables and buying your ticket, the Trainline website will give you information on live train times, including real-time journey and platform information with live train tracking. You can also check which trains are faster, and which stations they are stopping at.

Traveline 

You can plan local or long-distance journeys by bus, coach or train and check timetables with Traveline.

Traveline is a public transport information and journey planning service and is a partnership of transport companies, local authorities and passenger groups which have come together to bring you routes and times for all travel in Great Britain by bus, rail, coach and ferry and to provide it in as many different ways as possible.

You can use Traveline to plan your journey and find timetables, before you travel or during your journey. Contact Traveline: 0871 200 22 33