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Devon coaches
County advice overview
Several coach operators offer coach services within Devon, and to other UK destinations, including National Express and Megabus.
It is advisable to contact the coach provider directly to check wheelchair accessibility and mobility requirements as these can vary between providers and routes.
Key tips
Always allow yourself plenty of time to carefully plan your journey.
- It is advisable to buy your tickets in advance.
- If you are making this journey more than once a year, it may be worth researching concessionary travel schemes.
- Check the coach operator’s information regarding taking mobility equipment on board. Book Passenger Assistance in advance.
- Wear comfortable clothing, take a mobile phone and any medications required.
Regional Operators
Berry Coaches
Berry Coaches website
01823 331 356
Stagecoach
Stagecoach website
0345 241 8000
Dartline Coaches
Dartline Coaches website
01392 872900
Hemmings Coaches
Hemmings Coaches website
01237 451282
National operators
National Express
To arrange journey assistance, contact the National Express Assisted Travel Team on 03717 818181.
Megabus
To arrange journey assistance, contact Megabus on 0141 352 4444 or email enquiries@megabus.com
Help with cost
It is always worth contacting the coach operator to see if there are concessions or offers available.
National Express Senior Coachcard
If you are 60 or over you can apply for a National Express Senior Coachcard. It offers a 1/3 saving on Standard and Fully Flexible fares to hundreds of towns, cities and airports across the UK.
There are no restrictions on peak and off-peak travel times, so you can travel when it suits you and your plans. This includes public holidays, bank holidays and weekends.
Benefits include:
- Save 1/3 on Standard and Fully Flexible fares, even at peak times.
- £15 day-return on Tuesdays, Wednesdays and Thursdays to anywhere in the UK (excluding airports), just book 3 days in advance of your travel.
- Free journey if your coach is delayed for over an hour
National Express Disabled Coachcard
A Disabled Coachcard offers a 1/3 saving on Standard and Fully Flexible fares to hundreds of UK towns, cities and airports.
You can apply for a National Express Disabled Coachcard or Senior Coachcard on the National Express website, by phoning 0871 781 8181, or at any National Express ticket outlet.
Special assistance
You are entitled to special assistance for your coach journey and should contact the individual operator with regards to any requirements you may have.
National Express
You can contact the National Express Assisted Travel Team on 03717 818181.
Or you can complete an online National Express Assisted Travel form.
Megabus
To arrange journey assistance with Megabus, contact 0141 352 4444 or email enquiries@megabus.com
Further information can be found on the Megabus website.
Journey Assistance Cards
National Express has created a selection of Journey Assistance Cards for passengers. These explain to staff and drivers any need for assistance or exemptions from requirements. For example, if you have a hearing impediment.
Journey Assistance Cards can be downloaded on the National Express website.
Travelling with mobility equipment
National Express
National Express has a dedicated Assisted Travel Team who you can contact on 03717 818181 to talk through your needs (lines open 9.00am – 5.00pm, 7 days a week).
National Express coaches are equipped with a wheelchair lift. However, it cannot be deployed at all stops, so it is best to check in advance if your stop is accessible.
Wheelchair users are advised to book travel in advance, although this is not essential. This will allow National Express to check the following:
- that the wheelchair is compatible with the space on the coach
- that the combined weight of the customer and the wheelchair do not exceed the maximum weight capacity of being lifted by the wheelchair lift
- that the locations at which the customer plans to board and alight the coach from are accessible stops at which the wheelchair lift can be deployed
- that the specific coach on which the customer plans to travel is not already fully booked
It is recommended that you contact National Express 36 hours in advance of travel. If you book same-day travel, they will make all reasonable efforts to carry out checks on the day.
Customers cannot travel in their mobility scooters; however, small lightweight mobility scooters which can be dismantled and safely stowed in the luggage hold of the coach are accepted.
In order to check if your scooter will be accepted, you will need to give details of the size, make and model of the mobility scooter you will be travelling with. You will be advised
either at the time of booking or by National Express calling you back, about the suitability of your mobility scooter for carriage in the luggage hold.
Megabus
Megabus recommend that all wheelchair users contact them before purchasing their tickets (preferably at least 36 hours before their intended journey), to book the wheelchair space.
Coaches are wheelchair accessible and can carry one seated wheelchair user. (Max weight 300kg, length 1200mm, width 700mm, height 1350mm including the seated passenger.)
They are unable to accommodate passengers seated in mobility scooters. However, if you use a wheelchair (max weight 20kg) or mobility scooter and are able to climb the few steps into the bus, your mobility device can be stored in the luggage bay and the driver will help you to your seat.
In order to be accepted for transit, your mobility scooter must break down into separate parts each weighing no more than 20kg. You or a companion must be able to dismantle and reassemble the mobility scooter for carriage in the luggage hold.
Assistance dogs
Are accepted on both Megabus and National Express services.
Routes and timetable links
The following operators provide timetables for coach services in Devon:
Traveline
Traveline is a partnership of transport companies, local authorities and passenger groups which have come together to bring routes and times for all travel in Great Britain by bus, rail, coach and ferry. They can help you find the way that best suits you for making your journey, using the most up to date information.
On the Traveline website, you can plan your journey door-to-door, see the different ways you can travel, view journey times and your route on a map.
If you need help to plan a journey, Traveline’s national call centre can be contacted on 0871 200 2233.
Disclaimer
Any advice or information given by the Hubs Mobility Advice Service is impartial and correct at the time it is provided. However, as operators may change their services or equipment prior to your journey or booking, you are strongly advised to check any details directly with them shortly before you expect to travel.
Contact your local Hub
Get in touch with the Cornwall and Devon Hub for personal mobility advice and accessible travel information. Your Hub can help with local, national and international accessible travel advice.