County advice overview
National coach travel is available from Shrewsbury (operated by National Express). Many coaches operated by National Express have wheelchair lifts.
The only local coach routes in Shropshire are operated privately on a contract basis.
If you have additional needs, you may need to contact the coach operator in advance of your journey (up to 36 hours) to arrange assistance or check accessibility arrangements.
Booking through a website such as Check My Bus may well save you money.
If you are older or disabled you may be able to buy a Coachcard and save money on your fares (if you intend to travel regularly).
Remember that toilets on coaches may not be accessible, so plan accordingly.
National Express operates from Shrewsbury. Many coaches have wheelchair lifts. It is recommended to check before booking a journey. National Express also offer a discount card for people with disabilities.
Contact: 0871 781 8181
Help with cost
Older people and those with disabilities can receive a ⅓ discount on Standard and Fully Flexible fares from National Express by buying a Senior or Disabled Coachcard (£12.50 each + P&P).
Details can be found on the National Express website.
National Express have created Journey Assistance cards for customers to print off to help them access support whilst travelling without having to ask.
They can be found on the National Express website.
(Scroll down for the link to a printable PDF.)
Travelling with mobility equipment
Wheelchairs and Mobility Scooters
Wheelchair users are welcome on National Express services, but it is recommended to contact the Assisted Travel Team in advance on 03717 818181 to discuss options and accessibility requirements. (9:00am to 5:00pm, seven days a week)
Wheelchair lifts cannot be deployed at all stops and not all stops are accessible.
You cannot travel in a mobility scooter on National Express services, but if it can be folded and stowed away, weighs less than 20kg and does not use a wet cell battery, then it can be brought on the journey.
National Express accepts fully trained assistance dogs and recommends pre-booking. The customer must supply a safety harness.
Routes and timetables
Traveline is a partnership of transport companies, local authorities and passenger groups which have come together to bring routes and times for all travel in Great Britain by bus, rail, coach and ferry. They can help you find the way that best suits you for making your journey using the most up to date information. From their website, you can plan your journey from door to door, see the different ways you could travel, how long the journey will take and view your route on a map: www.traveline.info
National Express has a dedicated Assisted Travel Team who you can contact on 03717 818181 to talk through your needs (lines open 9.00am – 5.00pm, 7 days a week). It is not a requirement to book your assistance in advance but it will help National Express to provide you with assistance if you do so.
You can find routes and timetables on the National Express website.
Any advice or information given by the Hubs Mobility Advice Service is impartial and correct at the time it is provided. However, as operators may change their services or equipment prior to your journey or booking, you are strongly advised to check any details directly with them shortly before you expect to travel.