Merseyside other schemes

Patient Transport Services    

  The Non-Emergency Patient Transport Service (NEPTS) is for patients who:    

• Need to travel to and from an appointment at a hospital or clinic    
• Are discharged from hospital (and meet the eligibility criteria), or    
• Need to transfer between centres, and because of their medical conditioncannot make their own way.    

Meeting the eligibility criteria for transport    

The criteria that determine whether or not you are eligible for NEPTS have been set by the Department of Health and are based upon whether your medical condition prevents you from travelling by any other means. 

All operators of patient transport are now required to apply these rules, so whilst you may have previously been able to use patient transport this may no longer be the case if you are not deemed eligible. 

Making a booking   

North West Ambulance Service (NWAS) operate the non-emergency patient transport contract within Merseyside.  

Patients living in the Merseyside area can contact NWAS on 0800 032 3240. (Free from a landline telephone.)

Further information regarding booking can be found on the NWAS website.  

Companion driving services   

Paid companion driver services should be registered with the local authority in the same way as regular taxis.    

Helping Hands   

Helping Hands focus on tasks such as running errands, grocery shopping and support with social activities.   

 Contact: 0333 060 4041   

Driving Miss Daisy  

Driving Miss Daisy is a national organisation who have franchises across the region.    

 Contact: 0333 014 6211