Herefordshire trains 

County advice overview 

Herefordshire is served by local and national rail routes with regular train services to destinations such as London, Birmingham, Manchester and Cardiff. 

You can check access information at individual stations on the National Rail website. Just type the name of your station (or 3 letter code if you know it). 

Key tips 

When planning a journey by rail, you may wish to consider booking passenger assistance in advance, if you: 

• require help getting on and off trains. 
• use a wheelchair – on most trains you will need a boarding ramp and to reserve a wheelchair space. 
• use a mobility scooter – some train companies have restrictions and many require permits to travel. have a visual impairment and need guidance at the station or help getting on and off the train 
• have difficulty walking long distances – some stations have wheelchairs or electric buggies which you can borrow. 

If you are travelling from Hereford Station, be aware that the platforms have a gentle slope.  Apply brakes to pushchairs and wheelchairs when waiting on the platform for a train.

By booking your journey in advance, National Rail and the train company can make it as easy as possible for you to travel. They can make arrangements if the station is not step-free or usually not staffed at the time. 

Operators 

West Midlands Railway 

www.westmidlandsrailway.co.uk  

Regular services to Birmingham, London, Manchester, Carmarthen, Holyhead, Cardiff Central.   

Transport for Wales 

https://tfw.wales

Services to Cardiff, Shrewsbury, Manchester

Help with cost 

Senior Railcard 

A Senior Railcard is available to people over 60 and costs £30 for a year or £70 for three years. It gives a discount of 1/3 off rail journeys. 

The Disabled Person’s Railcard 

The Disabled Person’s Railcard costs £20 for a year and £54 for three years. It will entitle you to a saving of 1/3 off rail journeys. 

You are eligible for the Disabled Person’s Railcard if you: 

• receive Personal Independence Payments (PIP)
• receive Disability Living Allowance (DLA) at either: the higher or lower rate for the mobility component, or the higher or middle rate for the care component 
• have a visual impairment 
• have a hearing impairment 
• have epilepsy 
• receive Attendance Allowance or Severe Disablement Allowance 
• receive War Pensioner’s Mobility Supplement 
• receive War or Service Disablement Pension for 80% or more disability 
• buy or lease a vehicle through the Motability scheme 

Special assistance 

If you are planning on travelling on National Rail services, you can request an assistance booking in advance – now up to 2 hours before your journey is due to start, any time of the day.  

Passenger Assist is a national system used by all train companies, which allows them to make the necessary arrangements for your journey. 

Passenger Assist includes: 

• offering a helping hand to navigate the station 
• support when boarding the train  
• meeting you from your train and taking you to your next train or the exit 
• arranging a ramp on or off your train 
• assistance relating to a non-visible impairment 
• carrying your bag(s) – up to three items of luggage as per the National Rail Conditions of Travel 

How it works 

If you have a disability, non-visible disability, or are elderly, you can pre-book journey assistance to make sure you get all the help you need for your journey, including changes, and connections that involve other train companies. 

You can also “turn up and go” without booking assistance in advance. If you require assistance at short notice, make yourself known to a member of staff or use a Help Point when you arrive at the station. 

You can request assistance either via the train company you are travelling with or nationally through National Rail. 

Book Passenger Assistance via National Rail 

www.nationalrail.co.uk

Contact: 0800 022 3720 or text 60083 

Lines are open 24 hours a day. 

You can also book via a new app which allows you to request assistance using a smartphone. You receive a confirmation email once your request has been checked and confirmed.

Book Passenger Assistance via individual train companies 

West Midlands Railway 

Accessible Travel 

Contact: 0800 024 8998 

Transport for Wales 

Booking assistance

Contact: 03330 050 501

Travelling with mobility equipment 

Wheelchairs 

All train operators can carry manual or powered wheelchairs up to a maximum size of 700mm wide by 1200mm long and not exceeding a weight of 300kg including the passenger. 

As there are a limited number of spaces available to wheelchair users on each train, it is important that you book your space in advance via your operator. 

Mobility scooters 

Scooters come in a wide variety of shapes and sizes and not all can be carried on trains, due to moveability inside the carriage and on ramps.   

The rules for scooters are different for each operator and you should contact a specific operator directly to find out their criteria. If you are making a connection to an onward service with another operator, remember to check if you will need a permit for the connecting train. 

West Midlands Railway 

Customers may travel with their mobility scooter on any service. Where possible, you are required to transfer to a seat onboard. Your scooter must be three-wheeled or with a triangular footprint, with a maximum speed of 4 mph. Maximum dimensions: length 120cm, width 70cm, weight 300kg (including the passenger). Scooters which are larger than the footprint can be carried if folded and stored as luggage. 

Further scooter criteria can be found on the West Midlands Railway website.

Transport for Wales

You do not need a permit to travel on Transport for Wales trains with a mobility scooter but should check that your scooter meets the suitability guidelines. 

Routes and timetable links 

You can check train times, ticket prices and routes at a number of different websites, such as: 

West Midlands Railway 

www.westmidlandsrailway.co.uk

Transport for Wales

tfw.wales/plan-a-journey

National Rail 

For train times and tickets. 

www.nationalrail.co.uk

Trainline  

In addition to finding train timetables and buying your ticket, the Trainline website will give you information on live train times, including real-time journey and platform information with live train tracking. You can also check which trains are faster, and which stations they are stopping at. 

Traveline  

You can plan local or long-distance journeys by bus, coach or train and check timetables with Traveline.  

Traveline is a public transport information and journey planning service and is a partnership of transport companies, local authorities and passenger groups which have come together to bring you routes and times for all travel in Great Britain by bus, rail, coach and ferry and to provide it in as many different ways as possible. 

You can use Traveline to plan your journey and find timetables, before you travel or during your journey. Contact Traveline: 0871 200 22 33